1. Community
2. Community
3. Community
4. The Payoff, what's in it for you
   1. Short term
      1. Payment on time
      2. Less Boredom
   2. Medium Term
      1. More pay
      2. More time
   3. Long term
      1. Share of profits
      2. Build something to be proud of
5. Make the operation as efficient as possible
   1. All follow the same documented process
   2. Use existing or better tools where possible
   3. Give it space
6. Sell more stuff
   1. Current figures
      1. On average 130 items imported per month into accounts
         1. Includes postage lines for overseas orders
   2. Goals
      1. 300 products per week within 6 months
      2. 1000 products per week within 18 months
   3. How can we generate more leads?
   4. How can we improve conversion rates?
7. Sell more training courses
   1. Profitable when two people on course. Highly profitable when more than three people on a course. Currently we can handle upto six delegates sensibly
   2. Goals
      1. Run a course every month at Bridge House (VoIP, Python) with at least two full paying attendees within 6 months
      2. Run a Python and VoIP course every month with at least two full paying attendees
   3. How and where can we promote them
   4. Improve conversion rate.
      1. We're highly ranked on Google, not many bookings though
8. Barriers to smash
   1. Current lack of cashflow
   2. Robert too involved with day to day stuff
   3. John's health
   4. More training required all round
   5. Support not always available when needed
   6. Not everyone believes change is necessary/ desirable
   7. Need space to grow the Emporium operations, it barely fits in the area 'dedicated' to it
   8. Not all of us follow the existing systems and procedures
      1. what's the point of making more. We have to buy into the changes or jump ship
   9. Support workload needs managing properly, CMS/ ticket system, knowledge shared
   10. Hold on to too much stuff, space wasted and poorly utilised
   11. Lack of understanding around managing the existing website, it's clunky, breaks badly, long winded, I find it too error prone and unfixable when I break it. I am not alone
   12. Projects need managing
       1. Time clashes
       2. Resources not available when 'scheduled' due to other commitments
   13. Company too reliant on people not reliant enough on systems
9. Unique Product offerings
   1. Saleable once agreement reached with JC
      1. Xi Text
      2. Xi Batch
      3. Thyme? Who is the target market
   2. Need development
      1. Final push to complete
         1. Paythyme
            1. Likely Cost???/ ROI
      2. Major investment needed
         1. GUI Accounts
            1. Likely cost time/money/lost revenue ROI???
10. Programming Work
    1. Get more, it's profitable if done right
    2. Leverage the work of others
       1. Not everything needs to be written in house
11. Play to our strengths
    1. Wide range of skill
    2. We are unique in our offering
12. Recognise our weaknesses and train them away
13. The Alternatives
    1. Do nothing
    2. Stop
    3. Sell
    4. Downsize
    5. Do something completely differnet