1. LSS Chat - 55% - #actuals
   1. Billing
   2. Domain
      1. Viewing
      2. Editing
      3. My Bill
      4. My Domain
      5. My Email
   3. Starter
      1. Viewing
      2. Editing
      3. My Bill
      4. My Domain
      5. My Email
   4. Enhanced
      1. Viewing
         1. Subtopic 1
            1. Subtopic 1
      2. Editing
      3. My Domain
      4. My Bill
      5. My Email
   5. Pro
      1. Viewing
      2. Editing
      3. My Domain
      4. My Email
   6. Free Users
      1. Viewing
      2. Editing
      3. My Domain
      4. My Bill
      5. My Email
   7. Intro-Biz
   8. Support
   9. Sources
      1. Premium Billing
      2. Support Portal
      3. Domain Purchase Error
2. Community-13% - #actuals
   1. Questions
      1. Product
         1. Applications
         2. Site Builder
      2. Domains
      3. Premium
      4. Apps
   2. Problems
   3. Ideas
3. Email - 31%
   1. Billing
      1. Tier 1
         1. Change Billing Info
         2. Refund
         3. Purchasing
         4. Cancel
         5. Other
      2. Tier 2
         1. Change Billing Info
         2. Refund
         3. Purchasing
         4. Cancel
         5. Other
      3. Tier 3
      4. Internal Support
      5. Sources
         1. LSS
         2. Internal Chat
         3. Reopen
   2. Product
      1. Tier 1
         1. Applications
            1. Photos
            2. Members
            3. Videos
            4. Blog
            5. Webstore
         2. Pages
            1. Page Editor
            2. Site Manager
            3. File Manager
            4. Site Stats
            5. Site Settings
         3. Modify Template
            1. Change Template
            2. Change Background
            3. Header&Footer
         4. Other
      2. Tier 2
         1. LSS
         2. ic_product
         3. Reopen
   3. Domains
      1. Register
      2. Renew
      3. Transfer
         1. Transfer To
         2. Transfer From
      4. Records
         1. Nameservers
         2. A record
         3. MX
         4. Cname
         5. Other
   4. Procedures
      1. Switch Domain
      2. Switch Email
      3. Lost Password
   5. Abuse
4. Internal Chat - 5%
   1. Billing
      1. Change Billing Info
      2. Refund
      3. Purchasing
      4. Cancel
      5. Other
   2. Outbound Chats
      1. High Conversion Variables
      2. Subtopic 2