1. Business Intelligence
2. Business Intelligence
3. Business Intelligence
4. Financial Perspective
   1. Objectives
      1. Topic
      2. Increase profit
      3. Decrease company expenses
      4. Meet budgeted targets
   2. Measures
      1. Topic
      2. Increase company profits
      3. Decrease costs
      4. Meet SLA's
   3. Initiatives
      1. Topic
      2. Increase profits of the company through improved sales
      3. Eliminate reduncacies in the terms of work.
      4. Improve sales by achieving required sales targets.
   4. Targets
      1. Topic
      2. At least 20-30% increase each year.
      3. Determine areas of redundancies.
      4. Agreed SLA level by the company and the employees.
5. Customer Perspective
   1. Objectives
      1. Topic
      2. Increase customer satisfaction
      3. Increase customer loyalty
      4. Improve brand image
      5. Increase public awareness and visibility
   2. Measures
      1. Topic
      2. Customer satisfaction
      3. Customer Loyalty
      4. Improve brand image among competitors.
      5. Improve marketing image and strategies to promote the company and it's services.
   3. Initiatives
      1. Topic
      2. Conduct satisfaction surveys and feedbacks
      3. CASHandog Centennial Edition
      4. Update company identity such as logo in line with the company's centenary.
      5. Maximize the use of different media - traditional and new media (Traditional - print, TV, radio. New media - internet, mobile phones, mobile advertisement)
   4. Targets
      1. Topic
      2. 100% customer satisfaction
      3. Reward customers that have been loyal with the services of the company.
      4. Topic
      5. Must cope with the changing media and technology. Research unique methods of promoting the company and it's services.
6. Internal Process
   1. Objectives
      1. Topic
      2. Improve business practices and efficiencies
      3. Improve quality
      4. Ensure reliable service
      5. Increase workforce knowledge & skills
   2. Measures
      1. Topic
      2. Improve business practices and efficiencies
      3. Improve quality of service provided to the customers.
      4. Provide reliable service to customers.
      5. Increase workforce knowledge & skills
   3. Initiatives
      1. Topic
      2. Roll out new policies that will improve business practices and services.
      3. Introduction of internal quality audit.
      4. Assists customer in assessing their insurance needs.
      5. 1. Creation of Employee Portal 2. Offer trainings & workshops that are relevant to the employee's current role.
   4. Targets
      1. As needed.
      2. As needed.
      3. As needed.
      4. 1. Agent's Portal 2. Assess employees training need through surveys or by the demand of the market. Trainings will be conducted
7. Learning and Growth
   1. Objectives
      1. Topic
      2. Optimize workforce
      3. Increase employee satisfaction & engagement
      4. Recruit and retain a highly skilled workforce
   2. Measures
      1. Topic
      2. Optimize the current workforce of the company
      3. Increase employee satisfaction & engagement
      4. Recruit and retain a highly skilled workforce
   3. Initiatives
      1. Topic
      2. 1. Offer movements inside the company to align employee's capabilities.
      3. 1. Introduce a company wide recognition. 2. Intensify work-life balance by introducing different communities in the company (e.g Photography Club, Sports Club, Special Interest Clubs) 3. Introduce a "Management Hour" wherein the top management will conduct light talks and seminars (e.g leadership, life seminars) to their employees to promote open communications between leaders to peer.
      4. Topic
      5. 1. Recognition Program to be done annually. 2. Build communities that will foster camaraderie in the company. 3. At least once every quarter.
      6. 1. Institutionalize "Internal Job Applications" to promote movements inside the company.
   4. Targets
      1. Topic
         1. 1. As needed. 2. As least once every year. 3. At least twice a year.
      2. Topic
      3. 1. HR and Recruitment Team to participate in job fairs, seminars & career roadshows. 2. Review Compensation & Benefits that is at par with other insurance companies. 3. Conduct performance assessments of the employees.