1. The management consulting industry
   1. Course introduction. Management consulting definitions: an intangible reality
   2. Definitions of mgmt consulting (as a profession, as an industry, as a business)
   3. Segmenting the consulting industry
   4. Brand and reputation in the marketplace: the role of the big International consulting firms. The rise and fall of Andersen Consulting
2. Required skills to act as professionally effective management consultants
   1. Professional skills and attitudes of mgmt consultants – The meaning of process consulting
   2. CONSULTING SIMULATION: Vector Case Study – Part 1
   3. CONSULTING SIMULATION: Vector Case Study – Part 2
   4. Writing reports and delivering presentations
   5. Using external data sources in consulting
   6. Group project presentations
3. How consultants deliver their services: the process side of the profession
   1. Pricing consulting services
   2. Ethical dilemmas in the starting phase of the assignment
   3. Overcoming obstacles in managing the assignment
   4. Managing the professional service firm (1)
   5. Managing the professional service firm (2)
   6. Consultancy that adds value
   7. The economics of the management consulting firms
4. How's organizational life in management consulting firms
   1. Strategy Consulting
   2. McKinsey Challenges case study
   3. IT Consulting
   4. Process improvement and lean production consulting