1. IT Governance Implementation
   1. Identify Needs
      1. Raise awareness
         1. Obtain mgmt. commitment and set programme objectives
      2. Define scope
         1. Understand business goals and IT contribution
         2. Define IT goals
         3. Identify critical processes and controls
      3. Define risks
         1. Quantify risk appetite and risk history
         2. Assess service delivery risks
         3. Assess solution delivery risks
         4. Adjust scope for risk
      4. Define resources and deliverables
         1. Define IT gov framework and mgmt processes
         2. Define programme organization
         3. Define deliverables
      5. Plan programme
         1. Acquire resources and create the organization structure
         2. Define timeline, approach and methodology
         3. Communicate aims and objectives
   2. Envision Solution
      1. Assess actual performance
         1. Assess current capability maturity
      2. Define target for improvement
         1. Determine target capability maturity
      3. Analyze gaps and identify potential improvements
   3. Plan Solution
      1. Define projects
         1. Prioritize improvements into justifiable projects
      2. Develop improvement plan
   4. Implement Solution
      1. Implement improvements
      2. Monitor implementation performance
      3. Review programme efectiveness
   5. Operationalize Solution
      1. Build sustainability
      2. Identify new governance requirements
2. Strategic Alignment
   1. Environment
      1. Culture
      2. Regulations
      3. Business Plan
         1. Business Goals
         2. IT Goals
   2. Change Drivers
3. Value Delivery
4. Risk Management
5. Resource Management
   1. Control Objectives
   2. Management Practices
   3. Maturity Models
6. Performance Measurement
   1. Enterprise Contribution
      1. Deliver
         1. Business alignment
         2. Value
         3. Intercomany Synergies
      2. Manage
         1. Costs
         2. Risks
   2. User Orientation
      1. Service Provider
      2. Strategic Contributor
   3. Operational Excellence
      1. Technology
         1. Mature IT Processes
         2. Manage performance
         3. Scalability and reliability
         4. Develop enterprise architecture
            1. Understand emerging technologies
      2. Business
         1. Propose and validate enabling solutions
            1. Understand business unit strategies
         2. Successful project management
         3. User support
   4. Future Orientation
      1. Team
         1. Attract & retain people with key competencies
         2. Professional training and development
         3. Reward personal and group performance
      2. Climate
         1. Build climate of empowerment and responsibility
         2. Capture knowledge to improve performance