1. Datarooms
   1. Physical Access
   2. Camera surveillance
   3. Structured cabling
   4. Servers
      1. To Do's
         1. Cluster File & Print
         2. Cluster SQL Server
         3. High Availability DHCP
         4. Move AS400 to Moerdijk
         5. Redesign Backup & Restore
            1. Set up Snapmanager for vSphere
         6. Extend Citrix & Remove Terminal Server
         7. OLAs
            1. Baselineing
            2. Recurring Tasks
            3. Document Mgmt
         8. Warranty & Contracts
         9. setup Recurring Taks
            1. Antivirus
            2. Patching
            3. Shavlick
            4. Firmware upgrades
      2. AS400
      3. Active Directory
      4. DNS
      5. DHCP
      6. Terminal Server
      7. Citrix
      8. SQL
      9. Conversion
      10. File
      11. Print
      12. Management Server
      13. Backup Server
   5. Networking
      1. MPLS
         1. Gent
         2. Puurs
         3. Rekkem
         4. Vilvoorde
         5. Eupen
      2. LAN
         1. Routing
         2. Switching
      3. Firewall
         1. Trusted
         2. Untrusted
         3. DMZ
   6. Storage
      1. IBM nSeries
         1. FC Disks
         2. Sas Disks
         3. Snapmirror
      2. Backup/Restore
         1. IBM Tapedrive
         2. Symantec BackupExec
2. End User Workplace
   1. Telephony
      1. VOIP
      2. PSTN
   2. Desktop
   3. Laptop
   4. Thin Client
      1. Citrix
      2. AS400
3. Printing
   1. IPDS
   2. PCL
   3. FAX
   4. TEC Printer
   5. Laser Printer
4. ServiceDesk
   1. Applications
   2. Infrastructure
   3. Topdesk
5. IT Strategy
   1. ITILv2
      1. Service Delivery.
         1. Capacity Management
         2. Availability Management
         3. IT Service Continuity Management (ITSCM)
         4. Financial Management for IT Services (FMITS)
         5. Service Level Management
         6. Security Management
      2. Service Support.
         1. Change Management
         2. Release Management
         3. Problem Management
         4. Incident Management
         5. Configuration Management
         6. Service Desk Helpdesk
      3. Security Management. beveiliging
      4. The Business Perspective.
      5. Application Management
      6. Software Asset Management.
      7. ICT Infrastructure management
         1. Operations Management
         2. Computer installation and acceptance
         3. Network service Management
         4. Systems Management
         5. Management of local processors
   2. Consolidation Datacenters & Hardware
   3. Increase High Availability
   4. Reduce On-site Support
   5. Project Management