1. © 2012 S Vella
   1. Business On A Page Gateway PL
   2. http://www.businessonapage.com.au
   3. Disclaimer
   4. Privacy
2. Strategy
   1. Strategy
   2. Portfolio
   3. Demand
   4. Finance
   5. Business Relationships
3. Design
   1. Coordination
   2. Catalogue
   3. Levels of service
   4. Capacity
   5. Availability
   6. Continuity
   7. Information security
   8. Suppliers
4. Transition
   1. Planning and Support
   2. Change
   3. Assets and their configuration
   4. Release and deployment
   5. Validation and Testing
   6. Evaluating change
   7. Knowledge
5. Operation
   1. Events
   2. Requests
   3. Incidents
   4. Problems
   5. Access
6. Continual improvement
   1. 7 step improvement plan