1. Parameter
   1. Keramahan
      1. Berkemauan
      2. Mengerti
   2. Ketepatan
      1. Tepat
      2. Referensi
      3. Blink
   3. Waktu
      1. Prioritas
      2. Responsif
   4. 100% Solved
      1. Eskalasi
      2. Issue Tracking
   5. Edukasi
      1. Motivasi DIY
      2. Referensi
2. Effort
   1. SDM
      1. Skill Trainning
      2. Personality Trainning
   2. Tools
   3. SOP
   4. Dokumentasi
      1. Journal
         1. Internal
         2. External
3. Goals
   1. Kepuasan Pelanggan
      1. Rekomendasi
      2. Loyalitas
         1. Stay
         2. Repeat Order