1. Levels
   1. top: strategic
   2. middle: tactical
   3. supervisory: operational
2. Functions
   1. planning
      1. strategic plan
      2. year plan
      3. policies and procedures
   2. organising
   3. leading
      1. autocratic
      2. free-reign
      3. participative
   4. controlling
      1. deficiencies
      2. standards
      3. process
      4. reporting
3. Skills
   1. conceptual
   2. interpersonal
   3. technical
   4. decision making
4. Time
   1. prioritise
   2. schedule
   3. minimise interruptions
   4. set goals
   5. delegate