-
Reject Dispute (Invalid Dispute)
- End of Dispute
-
Writeoff Dispute (Issuer accepts)
-
Permanent credit (<= dispute amount ) is issued to customer
- End of Dispute
-
Raise Chargeback (Visa)
-
Allocation (un-authorized - Non 2FA)
-
Chargeback Accepted by Acquirer
-
If provisional credit is issued, it gets reversed and then permanent credit (<= dispute amount ) is issued to customer
- End of Dispute
-
Chargeback Rejected by Acquirer
-
Incoming Pre-arbitration from Acquirer
- Issuer actions (Pre-arbitration response)
- Accept the Pre- arbitraion to the Acquirer
- Reverse provision credit if issued to customer
- End of Dispute
- Reject the Pre- arbitraion to the Acquirer
- Acquirer accepts
- If provisional credit is issued, it gets reversed and then permanent credit (<= dispute amount ) is issued to customer
- End of Dispute
- Acquirer Rejects
- Incoming Arbitration from Acquirer
- Arbitration verdict against Acquirer
- If provisional credit is issued, it gets reversed and then permanent credit (<= dispute amount to customer) is issued
- End of Dispute
- Arbitration verdict against Customer
- Customer accepts
- End of Dispute
- Writeoff (Issuer accepts)
- If provisional credit is issued, it gets reversed and then permanent credit (<= dispute amount ) is issued to customer
- End of Dispute
-
Collaboration (Authrorized - Services not rendered)
-
Chargeback Won (Acquirer accepts)
-
If provisional credit is issued, it gets reversed and then permanent credit (<= dispute amount ) is issued to customer
- End of Dispute
-
Chargeback Lost (Acquirer rejects)
-
Customer accepts
- End of Dispute
-
Issuer actions
- Writeoff (Issuer accepts)
- If provisional credit is issued, it gets reversed and then permanent credit (<= dispute amount ) is issued to customer
- End of Dispute
- Raise Pre-arbitration (Network)
- Pre-arbitration verdict against Acquirer
- If provisional credit is issued, it gets reversed and then permanent credit (<= dispute amount to customer) is issued
- End of Dispute
- Pre-arbitration verdict against Customer
- Customer accepts
- End of Dispute
- Issuer actions
- Writeoff (Issuer accepts)
- If provisional credit is issued, it gets reversed and then permanent credit (<= dispute amount ) is issued to customer
- End of Dispute
- Raise Issuer Arbitration
- Arbitration verdict against Acquirer
- If provisional credit is issued, it gets reversed and then permanent credit (<= dispute amount ) is issued to customer
- End of Dispute
- Arbitration verdict against Customer
- Customer accepts
- End of Dispute
- Writeoff (Issuer accepts)
- If provisional credit is issued, it gets reversed and then permanent credit (<= dispute amount ) is issued to customer
- End of Dispute
-
Raise to FRM team of Bank (un-authorized - with 2FA)
-
Fraud Accepted (Issuer)
-
If provisional credit is issued, it gets reversed and then permanent credit (<= dispute amount ) is issued to customer
- End of Dispute
-
Fraud Rejected
- End of Dispute