1. Motivation
   1. What is Motivation
      1. A persons inspiration , what makes a person aspires to do whathey do
      2. Motivation in the workplace
   2. Theories of motivation
      1. Two types of Motivation Theories
         1. Need- Based Theory
            1. Categorize's people's needs, people cannot be motivated until needs are met
            2. Maslow's Theory
            3. Lower level needs must be fulfilled before higher level
            4. Lowest level psychological- highest level self actulization
            5. Erg Theory
            6. simultaneopus existences of Maslow's multiple needs, all at the same level
            7. Herzberg Theory
            8. Breaks needs down into 2 categories
            9. Hygiene and Motivivation
            10. Acquired needs theory
            11. Need for achievement, affiliation, power
         2. Process- BASED Theory
            1. Motivation is more action aimed at satifying needs
            2. Equity Theory
            3. Comparing his or herself to others
            4. Outcomes/Inputs=Outcomes/Inputs
            5. Different sensitivity types to equity- Benevolents, Equity Sensitive, Entitleds
            6. Expectancy Theory
            7. Expectancy=Instrumentality=Valence
            8. Effort=Performance=Rewards
            9. Reinforcement Theory
            10. Positive reinforcement
            11. praising the employee
            12. Negative reinforcement
            13. stop nagging employee
            14. Punishment
            15. Employee is demoted
            16. Extinction
            17. Employee's behavior is ignored
2. Stress and Emotions
   1. Stress in the workplace..Ugh!
      1. Workplace stressers- Job vagueness
         1. Role conflict- demands at work- feeling overworked
         2. Role overload- Not having a enough time to complete a job
            1. Lead to stress in feeling job inadequcy
         3. Personal issues- affecting your role and mood at work
   2. Negative Outcomes of stress
      1. Physiological- Nerves, headaches, Anger
      2. Psychological- Depression, Anxiety, panic attacks
   3. Emotions can affect your attitude at work
      1. Positive and Negative emotions
         1. AET- Affective Events Theory-events on the job can trigger different emotions
3. Conflict
   1. Conflict in the workplace
      1. Is occurs where people disagaree
      2. Three types of conflict- Intrapersonal- interpersonal-intergroup
   2. Conflict resolution
      1. Ways or approches to solving conflict
         1. Win- Win approach- Changing the conflict to a co-operation rather than an attack
         2. Creative Response Approach- turning problems into possibilities
         3. Managing Emotions- Being able to respond to difficult behaviors
            1. Willingness to resolve-
         4. Creating options to solve a problem
         5. Introduction to negotiation- forming compromising solutions to the problem
         6. 5 ways to handle conflict-Accomodation, Avoiding, Compromise,
   3. Causes of conflict
      1. Limited ressources
      2. Organizational Structure
      3. Task interdependance
      4. Incompatible goals
      5. Personality tendency and traits
      6. Communication
   4. Conflict is not always bad
      1. Negative and Positive outcomes of conflict
   5. Stimulate healthy conflict
      1. Encourage people to express ideas and opnions, create competition and build some ambuguity
   6. Negotiation strategies- Distributive and integrative approach