1. Troubleshooting
   1. Local Network Test - Ping Local Network
   2. WAN Network Test - Ping Wan Network
   3. Test Intranet Sites
   4. Test Internet Sites
2. Reporting a problem
   1. Report to the Telco Company
   2. Get the reference ticket number
   3. Follow Up the reported problem
3. Testing and Verification
   1. Test the Network
   2. Monitored the Network
4. Closure
   1. Send Report
   2. Close the Trouble Ticket to Telco