1. Process & Procedures
   1. Doumentation
2. Interview Skills
   1. DOs and Don'ts for interviews
   2. Behaviour based interviews
3. Performance Management
   1. Performance Review Meetings
      1. Hosting a successful performance review
      2. Documentating
   2. Managing Under Performers
      1. Handling people in fair and confident manner
      2. What is poor performance?
   3. Setting Objectives
      1. SMART Goals
      2. Expectation Setting
4. Goal Setting
   1. Individual
   2. Team
5. Motivation
   1. Motivating the team
      1. Desire for results
      2. Linking individual effort to organisational goals
      3. Recognition and feedback
   2. Motivating yourself
      1. Desire for results
      2. Motivation in difficult times
6. Employment Legislation
   1. Discipline
   2. Grievances
   3. Dismissal
   4. Essential Employment Law
   5. Essential Discrimination Law
   6. Essential Employment Law in Ireland, Europe, Asia, North America
7. Managing Conflict
   1. Dealing with Difficult Situations / People
8. Meeting Management
9. Innovation / Creativity
10. Defining roles and responsibilities
    1. Delegation
11. Personal Development
    1. Managment Style
    2. Emotional Intelligence
    3. Building Confidence
    4. CPD
12. Managing Budgets
13. Project Management
14. Communication
    1. Barries to communication
    2. Effective Communication Methods
    3. Communicating remotely
       1. Remote teams
       2. Via email
       3. Phone
       4. Skype
       5. Other