1. User
  2. Goal / Epic
  3. Srory
  4. Task / Activitry
  5. Customer Service Rep
    1. View Customer data
      1. UD 16 Search Customer (Name)
      2. UD 19 Display Customer Details
      3. UD 20 Display Address Details
      4. UD 21 Display Order Indicator
      5. UD 78 Search Customer (Phone Number)
      6. UD 89 Display Last Invoice Amount
      7. UD 91 Enter a Cash Payment
    2. Initialize Quote
      1. AIS 234 Add Exchange to Message
      2. AIS 235 Add Exchange to Data Model
      3. AIS 393 Add Rate Center to Service Message
      4. AIS 394 E911 Service Message
      5. BRM 47 Account Receivable Rules regarding Aging Buckets
      6. BRM 54 Run Basic Billing
      7. BRM 69 Create Simple Residential Account with Data Coming From CDI
    3. Add Offering
      1. BRM 17 Generate Initial Invoice (DOC1)
      2. BRM 23 Initial Incorporation of Some of the Revenue Assurance Hooks into BRM
      3. BRM 26 Handle/load suspensed rated usage to BRM.
      4. BRM 35 Add Internet Tresholds
      5. BRM 241 Apply Cash Payment to account
      6. INV-TN 17 Entering New Markets
      7. INV-TN 18 Make Telephone numbers available for ordering
      8. INV-TN 21 Customizing Telephone number workflow
      9. INV-TN 26 Porting number native to another Telco when Customer signs with Shaw
      10. INV-TN 32 Manually Importing LERG data for TN routing information
      11. INV-TN 33 Reserving Telephone number for Customer
      12. INV-TN 36 Vanity search for Telephone numbers
      13. OE2 67 Capture Directory Listing Information
      14. OE2 68 Capture Distinctive Ring Information
      15. OE2 331 Select a Vanity Phone Number
      16. OE2 488 Select DP Optional Features
      17. OE2 493 Create Order with Additional Line
      18. OE2 498 Specify that a number was ported out
      19. OE2 534 Display, Capture, and Validate Call Display details
      20. OE2 549 Retrieve Suggested Shaw TNs
      21. OE2 551 Assign TNs to multiple phone lines
      22. OE2 555 Create Directory Listing for Distinctive Ring
      23. OE2 598 Handle interdependent TV-DP features
      24. OE2 665 Manage grandfathered - DP
      25. OE2 805 Retrieve upsell opportunities
      26. OE2 871 New Phone - native and ported number CLEC data scenarios
      27. OE2 873 New Phone - Primary Line - ported data - handle LSR remarks and Order Notes generation
      28. OE2 874 New Phone - Primary Line - ported data - disconnect other numbers
      29. OE2 876 New Phone - Primary and Secondary Line with Distinctive Ring (Native Number) - BLIF and lines combination scenarios
      30. OE2 877 New Phone - Primary and Secondary Line (Native number) - BLIF scenarios
      31. OE2 886 New Phone - Primary and Secondary Line with Distinctive Ring (Ported Number)
      32. OE2 887 New Phone - Primary and Secondary Line with Distinctive Ring (Native Number)
      33. OE2 888 New Phone - Primary and Secondary Line (Ported number)
      34. OE2 891 New Phone - Escalate porting order to Inter Carrier Services Team
      35. OE2 892 New Phone - Tech retry with a different modem while workflow task in progress
      36. OE2 893 New Phone - Tech retry install with a different modem
      37. OE2 894 New Phone - Tech retry install with the same modem
      38. OE2 895 Jeopardy Management - New Digital Phone - Provisioning Flow
      39. OE2 896 Jeopardy Management - New phone CLEC flow
      40. OE2 899 Modify phone - Jeopardy Management - Provisioning flow
      41. OE2 900 Jeopardy Management - Modify phone - CLEC flow
      42. OE2 902 Disconnect Phone - Jeopardy Management Provisioning flow
      43. OE2 903 Jeopardy Management - Disconnect Phone CLEC flow
      44. OE2 1138 New Phone - Primary Line NPAC data (native)
      45. OE2 1139 New Phone - Primary Line (Ported number) ported data - Basic Data
      46. OE2 1140 New Phone - Primary and Secondary Line (Native number)
      47. OE2 1158 New Phone - Primary Line (Native/Ported) Directory Listing data
      48. OE2 1159 New Phone - Primary Line (Native/Ported) E911 data
      49. OE2 1163 New Phone - Primary Line provision MTA (native)
      50. OE2 1164 New Phone - Primary Line (Native/Ported) activate Voicemail
      51. OE2 1165 New Phone - Primary Line (Native) activate switch
      52. OE2 1166 New Phone - Primary Line (Native/Ported) - Update Customer profile
      53. OE2 1167 New Phone - Primary Line (Native/Ported) - Update Billing
      54. OE2 1168 New Phone - Primary Line (Native/Ported) - Update status via Atom Feed for CPE, TN and FFM
      55. OE2 1178 New Internet - Update Billing
      56. OE2 1191 New Phone - Primary Line (Native/Ported) provision data modem
      57. OE2 1192 New Phone - Primary Line (Native/Ported) common workflow
      58. OE2 1202 Install Phone Jack
      59. OE2 1268 Capture Ported Number Details - input fields
      60. OE2 1282 Retrieve marketing availability - Home Phone
      61. OE2 1305 Retrieve E911 Data from AIS for DP orders
      62. OE2 1466 Get exchange value per telephone number (not AIS)
      63. PC 52 DATA ENTRY Digital Phone Basic
      64. PC 53 DATA ENTRY Digital Phone Full
      65. PC 54 DATA ENTRY Digital Phone Lite
      66. PC 98 NC BUSINESS RULES CONFIGURATION Digital Phone Basic
      67. PC 99 NC BUSINESS RULES CONFIGURATION Digital Phone Full
      68. PC 100 NC BUSINESS RULES CONFIGURATION Digital Phone Lite
      69. PC 101 NC BUSINESS RULES CONFIGURATION Digital Phone Upgrades & Downgrades
      70. PC 125 NC FRAMEWORK Digital Phone
      71. PC 237 Map CBS Fields to Netcracker Fields for GF Products (Digital Phone)
      72. PC 247 Reuse Digital Phone products across lines 1 and 2
      73. PIM 599 CBS AS-IS 1 of 2 Digital Phone Full
      74. PIM 600 CBS AS-IS 1 of 2 Digital Phone Lite
      75. PIM 601 CBS AS-IS 1 of 2 Digital Phone Basic
      76. PIM 602 CBS AS-IS 1 of 2 Digital Phone Hardware
      77. PIM 603 CBS AS-IS 2 of 2: PROV & TECH SRVC Digital Phone Full
      78. PIM 604 CBS AS-IS 2 of 2: PROV & TECH SRVC Digital Phone Lite
      79. PIM 605 CBS AS-IS 2 of 2: PROV & TECH SRVC Digital Phone Basic
      80. PIM 606 CBS AS-IS 2 of 2: PROV & TECH HDW Digital Phone Hardware
      81. PIM 607 CBS AS-IS 2 of 2: INVOICE Digital Phone Full
      82. PIM 608 CBS AS-IS 2 of 2: INVOICE Digital Phone Lite
      83. PIM 609 CBS AS-IS 2 of 2: INVOICE Digital Phone Basic
      84. PIM 610 CBS AS-IS 2 of 2: INVOICE Digital Phone Hardware
      85. PIM 611 OE MAPPING RULES Digital Phone Full
      86. PIM 612 OE MAPPING RULES Digital Phone Lite
      87. PIM 613 OE MAPPING RULES Digital Phone Basic
      88. PIM 614 OE MAPPING RULES Digital Phone Hardware
      89. PIM 615 MAP Digital Phone Full
      90. PIM 616 MAP Digital Phone Lite
      91. PIM 617 MAP Digital Phone Basic
      92. PIM 618 MAP Digital Phone Hardware
      93. PIM 619 RATIONALIZE Digital Phone Full
      94. PIM 620 RATIONALIZE Digital Phone Lite
      95. PIM 621 RATIONALIZE Digital Phone Basic
      96. PIM 622 RATIONALIZE Digital Phone Hardware
      97. PIM 631 RATIONALIZE: PROV Digital Phone Full
      98. PIM 632 RATIONALIZE: PROV Digital Phone Lite
      99. PIM 633 RATIONALIZE: PROV Digital Phone Basic
      100. PIM 634 RATIONALIZE: PROV Digital Phone Hardware
    4. Add Installation Fee
      1. OE2 1782 Installation Fees Revisited for GL
    5. Save Quote
      1. Future milestones
    6. Verify Order
      1. CDI 85 Validate Customer Fields
      2. OE2 490 Capture Ported Number Details - Validation
      3. OE2 492 Capture Directory Listing Information - validation
      4. OE2 495 Display Order Summary - DP
      5. OE2 721 Pre-validate port request
      6. OE2 881 Verify no disconnects pending in serv loc of new install
    7. Apply Discount
      1. Future milestone story
    8. Submit Order
      1. BRM 107 Add Payment Type - Credit Card
      2. OE2 200 Validate DP Order Before Submitting
      3. OE2 667 Submit phone order to OM
      4. OE2 1743 Send account information to UD - DP
    9. Manage Order
      1. BRM 232 BRM - Enhance Associate Products/Services to Customer for Digital Phone
      2. BRM 235 Generate Invoice for Digital Phone Usage
      3. FFM 827 Request appointments from Pointserve (OE to PS)
      4. INV-CPE 50 Provisioning modem for Digital Phone Customer
      5. INV-CPE 157 Save equipment history for digital modem
      6. INV-CPE 183 Retrieve DPT information from Inventory System
      7. INV-CPE 200 Save Equipment History for DPT
      8. INV-TN 16 Entering received telephone numbers into Numertrack inventory system
      9. INV-TN 37 Fulfiling Telephone number for use by Customer
      10. INV-TN 38 Activating Telephone number for Customer
      11. INV-TN 105 Manually assign Telephone Numbers to a switch
      12. INV-TN 130 Submit Telephone Number Order
      13. OE2 535 Reset Voicemail PIN
      14. OE2 754 Fulfill DPT dependency for multiple lines
      15. OE2 1269 Assign Suggested Number
      16. OE2 1781 BRM Empty Service Blocks and Install Fees
      17. OE2 1939 Jeopardy Management - New Digital Phone - Restart Outside of Workflow
      18. Prov 36 Create Modem for Digital Phone
      19. Prov 37 Create MTA
      20. Prov 42 Add Telephone Line (Native Number)
      21. Prov 45 Add Distinctive Ring
      22. Prov 51 Add Voice Mail
      23. Prov 228 Add Telephone Line (Ported Number)
    10. Billing/Invoicing
      1. BRM 470 BRM Service Integration - Payment Integration Opcode
      2. CDI 71 Enhance Account Information (Override Customer Billing Preferences)