1. Supervisory Role
   1. levels of Managment
   2. 6 Characteristics of successful supervisors
   3. Practices of Leadership
   4. Attitude
2. Diversity and Difference
   1. work place diversity
   2. Different generations
3. Communication
   1. Communication skills
   2. Non Verbal
   3. Getting the message across
   4. Formal and Informal
   5. Listening and Hearing
   6. Questioning Skills
   7. Assertive Techniques
4. Developing Team Work
   1. Effective teams
   2. High Performing Teams
   3. Stages of Development
   4. Problem Solving & Decision Making
5. Delegation
   1. Advantages
   2. Process
   3. Easy Mistakes
6. Feedback on Performance
   1. Enabling Performance
   2. Reflective listening
   3. Be Assertive
   4. Giving Feedback
7. Conflict
   1. Causes
   2. Resolving conflict
   3. Have you managed the conflict
8. Motivation
   1. Keys for Motivation
   2. What do people want at work?
   3. Creating a Work Environment
   4. Developing Trust