1. Chapter 1: How the Public Uses Networked Community Information
   1. Enabling aspects of community information, p. 4 and 5
      1. Comparing (similar to verifying but may come earlier in the cognitive process)
      2. Connecting (how to find people with related interests, etc)
      3. Describing (services offered, cost, eligibility, etc)
      4. Directing (information about where something is located or how to get somewhere)
      5. Explaining (in-depth, content-oriented information that explains how something works)
      6. Problem solving (information that will help bridge a gap or solve a problem)
      7. Promoting (want others to know about them, e.g., that they're available for employment, that they've started a new club, etc)
      8. Relating (information that is relevant to the individual's needs and construct)
      9. Trusting (information that the individual feels comes from a trustred source. This is similar to high-quality-something that people said they wanted)
      10. Verifying (a form of corporate intelligence, people want to keep up with what their competition is doing, be aware of new trends, etc)
   2. Barriers to using networked CI systems, p. 8-10
      1. information overload
      2. poorly organized (classified)
      3. out-of-date and inaccurate information
      4. authority
      5. missing
      6. dead links
      7. language used
      8. security
      9. specificity
      10. non-anticipatory systems
      11. technological barriers
      12. economic barriers
      13. geographic barriers
      14. search skill barriers
      15. cognitive barriers
      16. psychological barriers
2. Chapter 2: From Vertical Files to the Web
   1. http://www.si.umich.edu/helpseek
   2. http://hpl.lib.tx.us/hpl/interactive/eref_form.html/
   3. http://hpl.lib.tx.us/hpl/interactive/answers.html/
   4. http://www.glencoe.lib.il.us/GckLbRef.html
   5. http://www.spl.org/quickinfo/formexpl.html
   6. http://www.danburylibrary.org/new/forms/ask.html
   7. http://www.skokie.lib.il.us
   8. http://www.si.umich.edu/libhelp
   9. http://www.cdrli.org
   10. http://sfpl.lib.ca.us:8000/SOCSER
   11. http://www.cmstory.org
   12. http://images.kclibrary.org
   13. http://www.chipublib.org/digital/digital.html
   14. http://www.tpl.lib.wa.us/v2/NWRoom/nwroom.htm
   15. http://www.win.org/library/services/gis/gishp.htm
   16. http://www.pratt.lib.md.us/info/neighborhoods
   17. http://www.multnomah.lib.or.us/lib/ref/maps.html
3. Chapter 3: Public Library Participation in Community Networking
   1. http://www.danbury.org
   2. http://milford.lib.mi.us/MCIN/comm.htm
   3. http://darien.lib.ct.us
   4. http://www.tfn.net
   5. http://www.si.umich.edu/Community
   6. http://www.si.umich.edu/libhelp
   7. Common approaches used by Case Study Community Networks
      1. Mission or Aim: to increase access to community resources
      2. The CN reflects librarians' knowledge, skills and values
      3. CN librarians are aware of local conditions
      4. Model development depends on community and library conditions
      5. Librarians provide assistance to non-profit organizations and local governments
      6. CN leaders bring CI providers together
      7. CN librarians show non-profits how to link to other organizations
      8. CN fosters communication
      9. CN staff foster partnerships
      10. CN staff model community building
      11. The public library leads collaborative community efforts
      12. The CN fosters volunteerism
      13. Librarians know that the CN brings direct benefits to their communities
   8. CASE Studies
      1. Three Rivers Free-Net: Free to the People http://trfn.clpgh.org
      2. NorthStarNet and the Creation of Suburban Community http://www.northstarnet.org
      3. CascadeLink: A Vehicle for Fostering Community Connections http://www.cascadelink.org
   9. Other examples of information communities
      1. The Making of Ann Arbor (MOAA) http://www.aadl.org/moaa(index2.htm
      2. LA as subject http://www.getty.edu/gri/public/lasubject.htm
      3. HealthWeb http://healthweb.org/members.cfm
4. Chapter 4: Benefits of Access to Community Information and Community Networks
5. Chapter 5: Best Practice
   1. http://www.si.umich.edu/helpseek/bestpractices
   2. categories
      1. Access issues/digital divide
         1. http://www.queenslibrary.org
         2. http://www.kclibrary.org/cultural
         3. http://www.scfn.net
      2. CI services
         1. http://www.fortworthlibrary.org/core.htm
         2. http://www.northstarnet.org
         3. http://www.1st.org
      3. Interactive CI or CN features
         1. http://www.hpl.lib.tx.us/hpl/interactive/eref_form.html
         2. http://www.cascadelink.org/index.html
         3. http://www.bpl.org
      4. Specialized content
         1. http://www.ci.pasadna.ca.us/library/profiles.asp
         2. http://www.skokie.lib.il.us
         3. http://trfn.clpgh.org
      5. Agency/local government content
         1. http://www.bcplonline.org
         2. http://www.hartfordpl.lib.ct.us
         3. http://www.spl.org
      6. Partnerships
         1. http://www.tfn.net
         2. http://www.mln.lib.ma.us/index2.htm
         3. http:///www.hccn.org
         4. http://michiana.org/MFNetMainMenu.html
      7. Training
         1. http://www.ela.alibrary.com
         2. http://www.multnomah.lib.or.us/lib/events/classes
         3. http://www.fairnet.org
         4. http://www.nypl.org/branch/health
6. Chapter 6: The Evaluation Challenge
7. Chapter 7: Learning from Best Practice