1. Role of Operations Management
   1. Strategic Role
      1. Management of Cost
         1. Cost Leadership
         2. Economies of Scale
      2. Product Differentiation
         1. Goods
            1. Features
            2. Quality
            3. Agmented Features
         2. Services
            1. Time
            2. Expertise
            3. Qualifications and experience
            4. Quality of Technology
         3. Cross Branding
      3. Cost Centre
   2. Products in Different Industries
      1. Perishable
      2. Non-Perishable
      3. Intermediate
      4. Services
         1. Standardised
         2. Customised
         3. Self-Service
   3. Interdependence
2. Influences
   1. Globalisation
      1. Capital
      2. Labour
      3. Ideas
      4. Intellectual Capital
      5. Finance
      6. Imitation
         1. Reverse Engineering
      7. Innovation
   2. Technology
      1. Devices
      2. Processes
   3. Quality Expectations
      1. Goods
         1. Quality of Design
         2. Durability
         3. Fit For Purpose
         4. Reliability
      2. Service
         1. Professionalism
         2. Reliability
         3. Level of Customisation
   4. Cost-Based Competition
   5. Government Policies
      1. Innovation Incentives
      2. Monetary Support
      3. Exporting Incentives
      4. Protection
      5. Removal of Barriers
   6. Legal Regulations
      1. Competition and Consumer Act 2010
      2. Fair Work Australia
      3. Workers Health and Safety Act 2011
   7. Environmental Sustainability
      1. Competitive Advantage
      2. Sustainable Use of Resources
   8. Corporate Social Responsibility
      1. Environmental Responsibility
      2. Ethical Responsibility
         1. International Labour Organisation (ILO)
      3. Legal Compliance
      4. Social Responsibility
3. Operations Processes
   1. Inputs
      1. Transformed Resources
         1. Materials
            1. Raw
            2. Intermediate
         2. Information
            1. Internal
            2. External
         3. Customers
            1. Influences Inputs and Outputs
      2. Transforming Resources
         1. Human Resources
            1. Skills and Qualifications
         2. Facilities
            1. Plant Design
   2. Transformation Process
      1. Influences
         1. Variety
         2. Volume
         3. Variation in Demand
         4. Visibility
      2. Sequencing
      3. Scheduling
         1. Gantt Charts
         2. Critical Path Analysis
      4. Technology
         1. Office Technology
         2. CAD
         3. CAM
      5. Task Design
         1. Employment Relations
         2. Job Description
         3. Personal Specs
         4. Recruitment
         5. Selection
         6. Skills Audit
      6. Plant Layout
         1. Process
            1. Function
         2. Product
            1. Assembly Line
         3. Fixed
            1. Project
         4. Office
      7. Monitoring
         1. KPIs
      8. Controlling
      9. Improvement
         1. Bottlenecks
         2. Performance Objectives
   3. Outputs
      1. Customer Service
      2. Warranties
4. Operations Strategies
   1. Performance Objectives
      1. Quality
         1. Design
         2. Conformance
         3. Reliability
      2. Speed
      3. Dependability
      4. Flexibility
      5. Customisation
      6. Cost
   2. New product design
      1. Main Drivers
         1. Customers
         2. Technology
      2. Market Research
      3. Design and Development
      4. Testing and Assessment
      5. Refinement
      6. Launch and Distribution
   3. Supply Chain Management
      1. Sourcing
         1. Supplier Rationalism
         2. Vertical Integration
         3. Cost Minimisation
         4. Flexible/Responsive SCM
      2. Logistics
         1. Transportation
         2. Storage
         3. Warehousing
         4. Distribution Centres
         5. Materials Handling and Packaging
      3. E-Commerce
         1. E-Procurement
         2. B2B
         3. B2C
      4. Global Sourcing
   4. Outsourcing
      1. Factors
         1. Cost
         2. Efficiency
         3. Genographical Location
         4. Vendors
         5. Contracts
      2. Shared Services Centre
      3. Fee-For-Service
      4. Joint Ventures
      5. Build-Operate-Transfer
   5. Technology
      1. Leading Edge
      2. Established
   6. Inventory Management
      1. LIFO
      2. FIFO
      3. JIT
   7. Quality Management
      1. Control
      2. Assurance
      3. Continuous Improvement
      4. Total Quality Management
   8. Overcoming Resistance to Change
      1. Financial Costs
      2. Purchasing New Equipment
      3. Redundancy Payments
      4. Retraining
      5. Reorganising Plant Layout
      6. Inertia
      7. Strategy
         1. Identify Source
         2. Communicate and Gain Support
         3. Change Agents
         4. Change Models
            1. Unfreeze-Change-Refreeze
            2. Eight Step Change Model
   9. Global Factors
      1. Global Sourcing
         1. Cost
         2. Efficiency
         3. Productivity
         4. Technical Ability
         5. More Operation Hours
      2. Economies of Scale
         1. Capital Investment
         2. Technology Improvement
         3. Global Branding
         4. Standardisation
      3. Scanning and Learning
      4. Research and Development
         1. Innovation
         2. Leading Edge Technology