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Functional structures
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Definition
- groups together people with similar skills who perform similar tasks.
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Advantages
- Economies of scale make efficient use of human resources.
- Functional experts are good at solving technical problems.
- Training within functions promotes skill development.
- Career paths are available within each function.
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Disadvantages
- difficult to pinpoint responsibilities for things such as cost containment, product or service quality, and innovation.
- the sense of working for the good of the organization as a whole can get lost.
- get trapped in functional career niches that limit career-broadening experiences in other areas.
- Potential for functional chimneys or silos, where departments become isolated and focused only on their own goals.
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Divisional structures
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Definition
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groups together people working on the same product, in the same area, or with similar customers.
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Product structure
- Good or service produced
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Geographical structure
- Location of activity
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Customer structure
- Customer or client serviced
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Process structure
- Activities part of same process
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Advantages
- Expertise is focused on special products, customers, or regions.
- Better coordination exists across functions within divisions.
- There is better accountability for product or service delivery.
- It is easier to grow or shrink in size as conditions change.
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Disadvantages
- costly when economies of scale are lost through the duplication of resources and efforts across divisions.
- create unhealthy rivalries where divisions end up competing with one another for scarce resources, prestige, or special top management attention.
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Network structures
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Definition
- uses IT to link with networks of outside suppliers and service contractors.
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Advantages
- Lower costs due to fewer full-time employees.
- Better access to expertise through specialized alliance partners and contractors.
- Easy to grow or shrink with market conditions.
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Disadvantages
- management complications of having to deal with a vast and sometimes shift ing network of contracts and alliances.
- deal with uncertainties associated with reliance on outside contractors for key supplies and services.
- When one part of the network breaks down or fails to deliver, the entire system can break down.
- too much reliance on outsourcing might have hidden costs, including poor product and service quality.
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Matrix structures
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Definition
- combines functional and divisional approaches to emphasize project or program teams.
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Advantages
- Performance accountability rests with program, product, or project managers.
- Better communication exists across functions.
- Teams solve problems at their levels.
- Top managers spend more time on strategy.
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Disadvantages
- lead to power struggles if functional supervisors and team leaders make confusing or conflicting demands on team members.
- costly because they require a whole new set of managers to lead the cross-functional teams.
- team meetings can be time consuming.
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Team structures
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Definition
- uses permanent and temporary cross functional teams to improve lateral relations.
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Advantages
- Team assignments improve communication, cooperation, and decision making.
- Team members get to know each other as people, not just as job titles.
- Team memberships boost morale and increase enthusiasm and task involments.
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Disadvantages
- team members sometimes have to deal with conflicting loyalties between their team and functional assignments.
- Teamwork always takes time.
- the quality of results oft en depends on how well the team is managed and how well team members gel.
- invest heavily in team building and team training, as well as special off ice space designs to encourage teamwork.