1. Social RESEARCH 101
   1. Introduction to Qualitative Data
   2. Generating robust data
   3. Formulating research questions
   4. Testing hypotheses/observations
2. Research Methods
   1. Interviewing
      1. Interviewing for storytelling (oral histories)
      2. Interviewing for case studies (inc telephone interviews)
   2. Focus Groups
      1. General, Psych and Town Hall styles
   3. Participant Observation
      1. Using observational data for problem solving
   4. Questionnaires/Feedback Generation
      1. Designing online/offline feedback tools
      2. Service User Diaries/Case Study logging
3. Analytical Skills
   1. Data Processing and Transcription
   2. Secondary data collection and analysis
      1. Found data
      2. Local knowledge
   3. Textual Analysis
      1. Coding
      2. Content analysis (quantitative method)
      3. Discourse analysis/framing
   4. QDA Software and databases
      1. Atlas.ti Training
      2. Coding with Word and Excel
   5. Illustrative Analysis
      1. Using quantitative and qualitative resources together
   6. Evaluation of feedback tools and user diaries
   7. Lucy Smith (MSc), London Plus
4. Dr Angela Schlenkhoff-Hus, Coalition for Efficiency
5. Dr Angela Schlenkhoff-Hus & Lucy Smith (MSc)
6. Support from Dr Angela Schlenkhoff-Hus and Kate White
7. Support from Lucy Smith