1. Managing mentor program operations
   1. Ensuring mentoring is happening
      1. Are employees actively participating?
      2. How much mentoring is occurring?
      3. Who is taking the initiative to improve their skill?
      4. Who is not interested in improving their skill or needs motivation/encouragement?
   2. Monitoring quality of mentoring
      1. Which mentors needs help improving their teaching skill?
      2. Who are our highest rated teachers?
2. Assessing overall employee experience
   1. How are we succeeding in providing personalised on the job training?
   2. How are we succeeding in providng experience on real-world, everyday repairs?
   3. Are employees becoming proficient?
   4. How quickly are employees becoming proficient?
   5. Are employees using it to develop their skill? Is there demand? Do they want this system?
   6. How many employees participate as teachers?
   7. How are we succeeding in creating confident geniuses? Is confidence increasing?
3. Assessing individual employee development
   1. Efficiency
      1. How is their speed changing?
         1. For each repair level
            1. Total time in repair at this level
            2. Mean time for repairs at this level
         2. For each repair type
            1. Total time performing this repair type
            2. Mean time for this repair type
            3. Standard deviation between repairs of this type
         3. For each repair
            1. Total time for this repair
   2. Quality
      1. How is their quality changing?
         1. Are they more efficient?
            1. Are they getting faster?
            2. Do they need less help?
            3. Percentage of repairs needing assistance
            4. Percentage completed independently
            5. Are they making less mistakes?
            6. Mean score
            7. Percentage machine cleaned
            8. Percentage completed within time
            9. Percentage completed to spec
            10. Percentage helpful notes taken
            11. Percentage parts handled correctly
         2. Are they submitting more evaluations?
            1. Total evaluations
      2. Are all steps in the repair being completed?
         1. Complete to spec
         2. Processed in GCRM
         3. Parts handled correctly
         4. Casing snapped together
         5. Cables routed correctly
         6. Machine cleaned properly
         7. Screws installed properly
         8. Customer contact noted
         9. Comment field updated
      3. Was the finished product great?
   3. Development
      1. How quickly is this genius becoming proficient?
         1. Mean time at each repair level
         2. Total time in mentor program
         3. Estimated time until next level
      2. Is this person receiving experience on a broad range of repair types?
   4. Experience
      1. Is this person taking the initiative to improve their skill?
      2. Is this person participating as a teacher to their teammates?
4. Assessing business impact and team development
   1. Quality improvement
      1. How is the team's quality changing?
      2. Are all steps in the repair being completed?
      3. Was the finished product great?
   2. Efficiency improvement
      1. How are we affecting efficiency?
   3. Team development
      1. How skilled is the team?