1. Book appointments for the wrong dates
   1. Confirm appointment date at the end of calls
   2. Send confirmation text message 48 hours before appointment
   3. Mark as negative performance for the responsible staff if happens
2. Put the customer's phone on hold and forget about them
   1. Set an alarm system for the telephone call if goes over 5 minutes (except calls to support team)
   2. Avoid putting customers on hold
      1. Answer the call unless there is life-and-death issues
3. Long waiting time
   1. Provide something for people to kill the time
      1. For example?
   2. Set shorter time limit for each service
      1. How to make it acceptable
4. Replace our chairs with uncomfortable ones
   1. Add cushions on the chairs
   2. Change to expensive massage chairs
5. More reverse problem statement...
   1. Solution 1
      1. Detail step 1
      2. Detail step 2
   2. Solution 2
      1. Question 1
      2. Question 2
   3. Solution 3
      1. Question 1
      2. Question 2
6. Improving Customer Satisfactions
7. Process
   1. 1. Write down the challenge at the title box at the right bottom corner
   2. 2. Write down the reverse challenge statement in the central topic
   3. 3. Brainstorm the reverse problem to generate reverse solution ideas. Put them in the main topics
8. Reverse Brainstorming for
9. 4. Provide detailed, real solutions to the original problems in the subtopic levels.
10. 5. Use Labels to evaluate the solutions
11. 6. Write down action details: steps for action taken and questions for solutions that need more research or discussions
12. xmind.net/blog/en/brainstorming-template