1. Request for change of client's data
   1. Topic
   2. Topic
   3. Nothing
   4. Part of TSS costs - approved
   5. Change of client´s contact data - e-mail, contact phone number
2. Cancellation/ set up of an authorized overdraft on client's request
   1. Topic
   2. Set up of process with branch
   3. Part of TSS costs - approved
   4. Phone banker received request and send to BaPo
   5. Topic
3. Blockage of service Expresní linka
   1. Topic
   2. Nothing
   3. Part of TSS costs - approved
   4. Same process as in Expresní linka
   5. Topic
4. Change of parameters of Vital Invest insurance
   1. Part of TSS costs - approved
   2. Phone banker has view on term insurance of Vital invest product
   3. Topic
   4. Topic
   5. Nothing
5. Request for re-sending of PIN
   1. Part of TSS costs - approved
   2. Request is received and then PIN is send to branch
   3. Topic
   4. Topic
   5. Set up of process with branch
6. Change of printing/ non-printing of account balance in ATM
   1. Part of TSS costs - approved
   2. Doesn't require addendum or a new contract
   3. Topic
   4. Topic
   5. Nothing
7. Change of automatic card renewal
   1. Part of TSS costs - approved
   2. Doesn't require addendum or a new contract
   3. Topic
   4. Topic
   5. Change of condition with support of LEG
8. Notification about payments – only for Expresní linka clients
   1. Part of TSS costs - approved
   2. Phone banker send notification about payment which client choose
   3. Topic
   4. Topic
   5. Nothing
9. Communication of account balance via Customer line
   1. 0 CZK - is ready
   2. Communication of account balance by phone (maybe general notification by SMS or e-mail)
   3. Half
   4. Topic
   5. Final decision about this
10. Immediate change of transactional limits - payment card
    1. Will prepared by Unicorn
    2. Phone banker received request and via TSS send to line of pay cards
    3. Working
    4. Topic
    5. Set up process with line of pay card