1. Sales & Marketing
   1. Technical Sales
   2. Inside Sales
   3. FIeld Sales
   4. Mktg Comm
   5. Collateral/Assets
   6. Tools
   7. E-Comm/E-Mktg
2. Product Development
   1. BioStudies
   2. BioBankPro
   3. FreezerPro
   4. Sprint 6
   5. Storefront
   6. StarLIMS
   7. BioInventory
   8. R&D
3. SQA
   1. Test Cases
   2. Validation
   3. Product Release
   4. Configuration Management
   5. Regulatory Compliance
      1. HIPAA
      2. PHI
      3. SOCs
      4. Export Compliance
4. Service Development
   1. Data Management
      1. QC Check
      2. Migration
      3. Standardization
   2. Hosting
   3. IT Integration
      1. File Transfer
      2. Direct Database
      3. Web Services
   4. Sample Management
      1. People
      2. Processes
      3. Technology (BioInventory)
   5. Training
   6. Validation
   7. Sample Prep Services
      1. People
      2. Processes
      3. Technology (StarLIMS)
   8. Business Informatics
5. Partners
   1. Offshore BAT
   2. Contract Resources
   3. MSTR
   4. ISL
   5. Denodo
   6. RURO
6. Product Mgmt
   1. Competitive Analysis
   2. Market Sizing
   3. Voice of Customer/Win-Loss
   4. Pricing
   5. Roadmapping
   6. Market/Product Requirements
   7. Customer Insight
   8. Portfolio Mgmt
7. Support
   1. Customers
   2. Alliances
   3. Leadership
   4. Internal Staff
   5. Training
8. Services for Products
   1. Sprint 6 [Process Automation]
   2. Sample Mgmt
      1. FreezerPro
      2. BioBankPro
      3. BioStudies
      4. Storefront
9. Project Mgmt
   1. PMO
   2. Methodology
   3. Project Review
10. Services for Services
    1. Internal Customers
       1. BioInventory
       2. Sample Prep Services/Lab/LIMS
       3. Continuous Improvement
       4. Finance
    2. External Customers
       1. BSA
       2. Custom
       3. BioInventory Portal
11. Tools
    1. VSTS (TFS Cloud)
       1. SCM
       2. Backlog/Requirements
       3. Test Cases
    2. JIRA Service Desk
       1. BioInventory/StarLIMS
          1. Tech Support
          2. Bugs
          3. Ideas/Feature Requests
    3. EP (EasyProjects)
       1. Portfolio Management
          1. Continuous Improvement
          2. BioInventory
          3. BioInventory Portal
          4. StarLIMS
          5. Finance
          6. Data Transfer Agreements
          7. Data Standardizations
          8. Custom Development
          9. Sample Management Operations
          10. n-Projects within
              1. BioInventory QR
              2. Merck Pre-Clinical 3-year
              3. Pfizer Clinical Gender
              4. Pfizer Illumina Manifest Job
              5. BioInventory Portal 2FA
              6. QC Tool 2.0
              7. Kaizens...
              8. Denodo 5.5 to 6.0 Upgrade
              9. Admin 2017
              10. Support 2017
              11. Biogen BSI Data Standardization Discovery work II
              12. StarLIMS
              13. BMS DTA Amendments
       2. Time Tracking
       3. Report Generator
       4. Resource Loading Simulation
    4. SFDC (Salesforce.com)
       1. Price Book
          1. Products
       2. Opportunities
          1. Service Type
          2. Additional Services
          3. Products
          4. Stages
    5. JAMS Enterprise Scehduler
       1. Numerous Customer-Specific Jobs
    6. MSTR (MicroStrategy)
    7. Denodo
    8. Imaging Office Systems (Document Mgmt for Manifests)
    9. StarLIMS
    10. Postman (Web Service testing)
    11. Pluralsight (Training)
    12. Teamspec (Document generation used by BAs and SQAs)
12. IT Systems
    1. Security
    2. Server Admin
    3. Database Admin
    4. IT Governance Controls (ITGC)
13. Processes
    1. Guidelines
    2. SOPs
    3. Continuous Improvement
    4. KPIs & Dashboards
    5. Audit Internal/External
    6. Training Records
    7. Onboarding
14. DevOps
15. Performance
    1. Metrics
       1. Bookings
       2. Billings
       3. Expenditures
       4. Quality
       5. Customer Satisfaction
    2. Communications
       1. BUs
       2. Leadership
       3. Functional
       4. Team
       5. Customers
    3. Planning
       1. Strategy
       2. Operating
       3. Resource