1. WHAT
   1. from Six Sigma methodology
      1. adopted as a process analysis method
   2. to look at the process and understand
      1. Suppliers
      2. Inputs
      3. Process
      4. Outputs
      5. Customers
      6. a simple overview of the process
         1. who and what is involved in creating inputs
         2. who receives outputs
2. WHY
   1. A SIPOC is a powerful tool used to create dialogue about
      1. problems
      2. opportunities
      3. gaps
      4. root cause
      5. options
      6. alternatives
3. WHO
   1. discovery team
   2. delivery team
4. WHEN
   1. CJM time
   2. personas time
   3. UX testing
   4. new app
   5. existing app
5. Where
   1. in your app context/ ecosystem
6. HOW
   1. Step 1
      1. Create Profile
         1. Suppliers
            1. Customer (buyer)
   2. Step 2
      1. Select Items for Purchase
         1. Inputs
            1. Customer information
            2. Inventory information
            3. Payment method and details
   3. Step 3
      1. Confirm payment information
         1. Process
            1. Purchase
   4. Step 4
      1. Confirm delivery information
         1. Outputs
            1. Order Details
            2. Receipt
            3. Product Purchased
   5. Step 5
      1. View Receipt
         1. Customers
            1. Customer (buyer)
            2. Order warehouse
            3. Delivery Service
7. How many
   1. depends on
      1. context
      2. resources