1. Standard Operating Procedure
   1. Policy vs Procedure
      1. Policy
         1. A general (broad) rule or guideline that an individual employee, or an entire organization, should adhere to.
      2. Procedure
         1. A very specific, detailed statement of a rule or guideline that must be followed by individuals within an organization.
2. Agreement Types
   1. Business Partnership Agreement (BPA)
      1. An agreement defining the role of each partner in the relationship.
   2. Service Level Agreement (SLA)
      1. An agreement defining the minimum services provided by a service provider. In IT, the term most often refers to Internet Service Providers (ISPs) or Cloud Service Providers.
   3. Interconnection Security Agreement (ISA)
      1. Often implemented with dealing with sensitive information, especially when performing contract work for the U.S. government.
      2. An assurance that any sensitive information disclosed in the process of performing the current job will remain secret. Breach may be met with fines and/or deprivation of liberty.
   4. Memorandum of Understanding (MOU)
      1. An informal memo stating the terms between two or more parties involved in a business partnership or relationship, loosely defining the expectations each party may have of the other.