1. SOP
    1. Employee handbook
    2. Recruitment SOP
      1. HOD identify staffing need
        1. Write up job description/ requirement/ position
          1. Send vacancy request form to HR
          2. Post job internally & job-hunting website
          3. HR will compile the resumes and send to HOD, HOD will shortlisted the candidates for interview
          4. HR will contact the candidates
          5. Applicants fill in 2 Assessment profiling tests: Personality Test & DISC Interlens before arrangement for interview
          6. Check on applicant other information including CCRIS & CTOS before the interview
          7. If the candidates fulfil the above requirements. HR will arrange the date and time with HOD for the interview candidate
          8. Executive level
          9. Second Interview with HOD & HR
          10. Successful applicant
          11. Preparation Letter of Offer
          12. HR will conduct Orientation & Induction for new employees
          13. New employee will attend Training & watching corporate video
          14. During probation period, superior will set goal and monitor performance.
          15. Manager to C level position
          16. Second Interview with Mr Jeffrey & Mr Johnson
          17. Successful applicant
          18. Preparation Letter of Offer
          19. HR will conduct Orientation & Induction for new employees
          20. New employee will attend Training & watching corporate video
          21. During probation period, superior will set goal and monitor performance.
      2. Subtopic 2
      3. Recruitment SOP
        1. HOD identify staffing need
          1. Write up job description/ requirement/ position
          2. Send vacancy request form to HR
          3. Post job internally & job-hunting website
          4. HR will compile the resumes and send to HOD, HOD will shortlisted the candidates for interview
          5. HR will contact the candidates
          6. Applicants fill in 2 Assessment profiling tests: Personality Test & DISC Interlens before arrangement for interview
          7. Check on applicant other information including CCRIS & CTOS before the interview
          8. If the candidates fulfil the above requirements. HR will arrange the date and time with HOD for the interview candidate
          9. Executive
      4. level
        1. Second Interview with HOD & HR
          1. Successful applicant
          2. Preparation Letter of Offer
          3. HR will conduct Orientation & Induction for new employees
          4. New employee will attend Training & watching corporate video
          5. During probation period, superior will set goal and monitor performance.
          6. Manager to C level position
          7. Second Interview with Mr Jeffrey & Mr Johnson
          8. Successful applicant
          9. Preparation Letter of Offer
          10. HR will conduct Orientation & Induction for new employees
          11. New employee will attend Training & watching corporate video
          12. During probation period, superior will set goal and monitor performance.
        2. Subtopic 2
    3. Onboarding SOP
      1. LO Acceptance
      2. NDA signing
    4. Offboarding SOP
      1. Exit interview form
      2. Offboarding checklist
      3. Resignation letter
      4. Handover
        1. Return Company Properties
          1. Company Laptop/Desktop
          2. Stationery
          3. Calculator
          4. File Holder (Tray)
          5. Stapler
          6. Pen Holder
          7. Puncher
          8. Extension
        2. Work Tasks
          1. Draw out Mind Mapping
          2. Job Responsibilities
          3. Documents
          4. Hardcopy
          5. Softcopy
    5. Attendance
      1. Punch card
      2. Thumbprint
    6. Disciplinary & Punishment
      1. Verbal warning
      2. Show cause letter
      3. Warning letter
      4. Termination letter
  2. Appraisal
    1. KPI Setting 2023
      1. Subtopic 1
    2. KPI
      1. Green Basket
        1. Grade 1 to Grade 3
          1. Monthly KPI- RM15,000 (Revenue Points)
          2. Revenue Points Calculation
          3. Arrangement Fees (RM4,750)
          4. Legal Fees
          5. Scenario
          6. i. Property SPA Price: RM500,000 ii. Legal Fees: RM5,000 (10% from the SPA price) iii. RM5,000 x 55% = RM2,750.00
          7. Advisory Fees
          8. Scenario
          9. i. Property SPA Price: RM500,000 ii. Advisory Fees: RM10,000 (2% from the SPA price) iii. RM10,000 x 20% = RM2,000
          10. Mortgage Level Term Assurance (MLTA): Manulife Insurance (RM1,000)
          11. Scenario
          12. i. Insurance Premium : RM5,000 ii. 20% from the premium : RM1,000
          13. Remark
          14. A. Only Insurance Agent entitled to get this 20%. B. Or bring lead to the Company, will entitled to get 70% from the 20% equal to RM700.
          15. KOHATA Property
          16. First Month
          17. Minimum
          18. 0%
          19. RM0
          20. Second Month
          21. Achieve
          22. 50%
          23. RM7,500
          24. Third Month
          25. Beyond
          26. 75%
          27. RM11,250
          28. Fourth Month
          29. Quarterly
          30. 100%
          31. RM15,000
        2. Grade 4 to Grade 6
          1. Monthly KPI- RM17,500 (Revenue Point)
          2. First Month
          3. Minimum
          4. 75%
          5. RM13,125
          6. Second Month
          7. Achieve
          8. 100%
          9. RM17,500
          10. Third Month
          11. Beyond
          12. 125%
          13. RM21,875
          14. Fourth Month
          15. Quarterly
          16. 150%
          17. RM78,750
        3. Grade 7 to Grade 9
          1. Monthly KPI- RM25,000 (Revenue Points)
          2. First Month
          3. Minimum
          4. 75%
          5. RM18,750
          6. Second Month
          7. Achieve
          8. 100%
          9. RM25,000
          10. Third Month
          11. Beyond
          12. 125%
          13. RM31,250
          14. Fourth Month
          15. Quarterly
          16. 150%
          17. RM112,500
        4. Grade 10 to Grade 12
          1. Monthly KPI-
          2. First Month
          3. Minimum
          4. 75%
          5. Subtopic 3
          6. Second Month
          7. Achieve
          8. 100%
          9. Subtopic 3
          10. Third Month
          11. Beyond
          12. 125%
          13. Subtopic 3
          14. Fourth Month
          15. Quarterly
          16. 150%
          17. Subtopic 3
        5. Grade 13 to Grade 15
          1. Monthly KPI- RM160,000 (Revenue Points)
          2. First Month
          3. Minimum
          4. 75%
          5. RM120,000
          6. Second Month
          7. Achieve
          8. 100%
          9. RM160,000
          10. Third Month
          11. Beyond
          12. 125%
          13. RM200,000
          14. Fourth Month
          15. Quarterly
          16. 150%
          17. RM720,000
        6. Branch CEO: Recruitment Scenario
          1. A. Average 8 Sales Staff under one Sales Manager.
          2. B. KPI achieve by 8 Sales Staff is RM160,000, equal to one person is RM20,000
          3. C. Sales Manager can submit application to the Management recruit Sales Staff up to 15 persons.
          4. D. Once the recruitment approved by the Management, the group KPI will increase.
          5. E. In the event recruit one Sales Staff in, the total group KPI will increase to RM180,000.
          6. F. If at the end, the Sales Staff resigned or terminate by the Company the group KPI cannot be reduce back to standard rate.
          7. G. KPI review for all Staff will be every 6 months.
      2. Orange Basket
        1. Subtopic 1
      3. Yellow Basket
        1. Subtopic 1
      4. Monthly KPI Incentive
        1. Grade 1
          1. Salary RM
          2. Achieve 100% - “5%”
          3. RM75
          4. Achieve 150% - “8%”
          5. RM120
          6. Achieve 200% - “10%”
          7. RM150
        2. Grade 2
          1. Salary RM
          2. Achieve 100% - “5%”
          3. RM90
          4. Achieve 150% - “8%”
          5. RM144
          6. Achieve 200% - “10%”
          7. RM180
        3. Grade 3
          1. Salary RM
          2. Achieve 100% - “5%”
          3. RM108
          4. Achieve 150% - “8%”
          5. RM173
          6. Achieve 200% - “10%”
          7. RM216
        4. Grade 4
          1. Salary RM
          2. Achieve 100% - “5%”
          3. RM119
          4. Achieve 150% - “8%”
          5. RM190
          6. Achieve 200% - “10%”
          7. RM238
        5. Grade 5
          1. Salary RM
          2. Achieve 100% - “5%”
          3. RM131
          4. Achieve 150% - “8%”
          5. RM209
          6. Achieve 200% - “10%”
          7. RM261
        6. Grade 6
          1. Salary RM
          2. Achieve 100% - “5%”
          3. RM144
          4. Achieve 150% - “8%”
          5. RM230
          6. Achieve 200% - “10%”
          7. RM287
        7. Grade 7
          1. Salary RM
          2. Achieve 100% - “5%”
          3. RM158
          4. Achieve 150% - “8%”
          5. RM253
          6. Achieve 200% - “10%”
          7. RM316
        8. Grade 8
          1. Salary RM
          2. Achieve 100% - “5%”
          3. RM174
          4. Achieve 150% - “8%”
          5. RM278
          6. Achieve 200% - “10%”
          7. RM348
        9. Grade 9
          1. Salary RM
          2. Achieve 100% - “5%”
          3. RM191
          4. Achieve 150% - “8%”
          5. RM306
          6. Achieve 200% - “10%”
          7. RM383
        10. Grade 10
          1. Salary RM
          2. Achieve 100% - “5%”
          3. RM210
          4. Achieve 150% - “8%”
          5. RM337
          6. Achieve 200% - “10%”
          7. RM421
        11. Grade 11
          1. Salary RM
          2. Achieve 100% - “5%”
          3. RM232
          4. Achieve 150% - “8%”
          5. RM370
          6. Achieve 200% - “10%”
          7. RM463
        12. Grade 12
          1. Salary RM
          2. Achieve 100% - “5%”
          3. RM255
          4. Achieve 150% - “8%”
          5. RM407
          6. Achieve 200% - “10%”
          7. RM509
  3. Staff Grading
    1. Grade 1
      1. RM1,500
      2. Junior
    2. Grade 2
      1. RM1,800
      2. Junior
    3. Grade 3
      1. RM2,160
      2. Junior
    4. Grade 4
      1. RM2,376
      2. Mortgage Specialist
    5. Grade 5
      1. RM2,614
      2. Mortgage Specialist
    6. Grade 6
      1. RM2,875
      2. Mortgage Specialist
    7. Grade 7
      1. RM3,162
      2. Senior Mortgage Specialist
    8. Grade 8
      1. RM3,479
      2. Senior Mortgage Specialist
    9. Grade 9
      1. RM3,827
      2. Senior Mortgage Specialist
    10. Grade 10
      1. RM4,209
      2. Financial Advisor
    11. Grade 11
      1. RM4,630
      2. Financial Advisor
    12. Grade 12
      1. RM5,093
      2. Financial Advisor
    13. Grade 13
      1. RM6,066
      2. Manager
    14. Grade 14
      1. RM6,430
      2. Manager
    15. Grade 15
      1. RM6,816
      2. Manager
    16. Grade 16
      1. RM6,430
      2. Assistant Branch Manager
    17. Grade 17
      1. RM6,816
      2. Assistant Branch Manager
    18. Grade 18
      1. RM7,225
      2. Assistant Branch Manager
    19. Grade 19
      1. RM7,658
      2. Branch Manager
    20. Grade 20
      1. RM8,118
      2. Branch Manager
    21. Grade 21
      1. RM8,605
      2. Branch Manager
  4. Compensation Package
    1. Purpose
      1. Increasing employee loyalty
      2. Leverage during union negotiations
      3. Rewarding high-performance workers
      4. Recruitment & retentions
      5. Raising or maintaining employee morale
      6. Achieving internal & external pay equity
    2. Direct Compensation
      1. Wages & Salaries
        1. Basic salary
      2. Incentive pay
        1. Commission
        2. Bonus
        3. Allowance
          1. Travel
          2. Parking
          3. Mobile
        4. Medical claim
        5. Overtime claim
      3. Legally Required Benefits
        1. EPF
        2. SOCSO
    3. Indirect compensation
      1. Paid leave
        1. Annual leave
        2. Sick leave
        3. Maternity leave
        4. Paternity leave
        5. Marriage leave
        6. Compassionate leave
        7. Public Holiday
      2. Services & Perquisites
        1. Laptop/Desktop
        2. Financial planning
          1. Fintscore report
        3. Recreational facilities
          1. Badminton
        4. Stationery
        5. Staff welfare
          1. Pantry
          2. Snacks
          3. Drinks
          4. Surau
  5. Recruitment Strategy
    1. Sales (Green Basket)
      1. Requirement to be a Branch CEO – External Recruitment
        1. A. As a Bank Branch Manager with minimum 3 years experience
          1. B. Knowledge on the Recruitment Strategies
          2. C. Knowledge on Staff Training
          3. D. Knowledge on prepare all type of Report
          4. E. Knowledge on doing planning
          5. F. Knowledge on basic Account, Branch CEO need to prepare own P&L
      2. Requirement Promotion to be an Assistant Branch Manager – New Recruit & Internal Transfer
        1. A. Need to promote one of the Sales Staff to be Sales Manager
          1. B. New promotion Sales Manager need to monitor the existing Team
          2. C. Need to recruit another new Sales Manager to open second Team in the group
          3. D. Quarterly KPI achievement as an Assistant Branch Manager: RM960,000
          4. E. Minimum 2 Sales Manager under monitoring
    2. Talent Houz
      1. Subtopic 1
    3. Employee Referral Program
      1. Recruitment Overriding
    4. Online Platform
      1. Jobstore
        1. Posting Vacancy
          1. Branch Manager
          2. Sales Manager
          3. Mortgage Specialist
      2. LinkedIn
        1. Posting Vacancy
          1. Branch Manager
          2. Sales Manager
          3. Mortgage Specialist
      3. Indeed
        1. Posting Vacancy
          1. Branch Manager
          2. Sales Manager
          3. Mortgage Specialist
      4. MyFuture Job
        1. Posting Vacancy
          1. Branch Manager
          2. Sales Manager
          3. Mortgage Specialist
    5. Walk in Interview
      1. Physicals Job Advertisement
      2. Jobstreet
      3. Facebook Job Advertisement
    6. Career Fairs
      1. Universities
      2. Participate in any career fairs
  6. Training
    1. IM2U
      1. Techapp Operation Department (System)
      2. Subtopic 2
    2. SOP
      1. Head of Operation
      2. Bank Guideline
        1. Mr Wong
    3. Soft skills development
      1. Presentation
      2. Leadership
      3. Team Building
      4. Communication
      5. Motivation & Performance
        1. Job Appraisal
      6. Subtopic 6
    4. Selling Skills
      1. Mr Derrick & Mr Saw
    5. Induction
      1. HR