1. What's going well?
   1. Have practiced content loading in both
      1. Guide
      2. Gather
   2. Almost ready!!
2. What's challenging?
   1. Unexpected delays
      1. Sam @ zendesk v.slow responder
      2. Incomplete set-ups
   2. Delete 'tests' and other 'noise'
   3. Getting used to (idiosyncratic) structure & naming of parts?
      1. Help Desk in 2 parts
         1. Guide
            1. aka Curated Articles/Sections/Categories
            2. Bot will search
         2. Gather
            1. aka Community
            2. Posts/Topics
            3. Bot does not search
      2. Work-arounds
         1. Hubspot newletter
            1. HIghlights
      3. Complicated
         1. Alejandra helping - xtra digital literacy!!
3. What's called for?
   1. Start small (Camp Managers & interested others only), create flow
   2. Slow recruiting + training of
      1. SME's
      2. Authors
      3. Editors
      4. ERC originals
4. Next achievable steps
   1. Finish matching up contacts & role terminology
      1. Hubspot = Zendesk
         1. Camp Managers
   2. Draw from models (other KE sites)
      1. permies.com
      2. Climate wiki
      3. https://forums.permaculture.link/
      4. LeanPub