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Critical Dependence on the configuration of Epic
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The flow of information and activity determines task assignment
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Tasks
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registration
- populates demographics in Epic
- Referring physician information
- Generates letters
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rooming patients
- populates vitals, meds, flowsheet data
- Constructs elements in the note
- essential to LOS
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physician documentation
- Templates create efficiency
- point of care decision support
- High quality documentation
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Order Entry
- Interfaces with meds, labs, radiology
- Effective routing of tasks, orders
- Return of results through interface
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After visit data completion
- Return of results
- Actionable results
- Generation of new orders, consults
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In Coming phone calls
- Central Call Center
- Effective triage through in baskets
- Generation of actions
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Letters
- Templates create uniformity
- Fax, print, other actions
- Patient, provider information, satisfaction
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Reports
- Population Management
- Provider efficiency
- Staff Efficiency
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Quality of care
- Best Practice Alerts
- Meds management
- Integrity of documentation, coding
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Bottle necks
- Registration
- In coming phone calls
- Providers
- Blood draw
- Check out
- Assign support staff to tasks and not to providers
- Map and re-map workflow to ease bottlenecks
- Essential to measure and conduct PDSA Cycles for Efficiency