Untitled 2

Create Group Chat
1. Group Chat Title
  1. PRODUCT - CLIENT NAME (IM2U ID NO)
    1. AF
      1. e.g. AF - MS XXX (5555)
    2. PCB
      1. e.g. PCB - MS XXX (5555)
2. Invite Key Person
  1. Lead Owner
    1. External
      1. Optional
    2. Internal
      1. Compulsory
  2. Advisor
    1. Compulsory
  3. SSE
    1. Compulsory
  4. Customer
    1. Decision Maker
      1. Compulsory
    2. Join Name Profile
      1. Optional
    3. Influence (e.g. immediate family)
      1. Optional
3. Welcome Message
  1. Thank you for your interest in SAS's services, listed below person who were to assist on your need: Advisor: Mr xxx - SAS Advisor Support: Ms xxx - SAS SSE • Hi, this is Ms xxx I will assist of your case processing include documental and related follow up hereafter. •Our Advisor Mr xxx is to answer your queries which related on our solutions and services. This group chat is created for easy communication & update on your case processing. Thank You 🤝 We Value You https://www.facebook.com/secureadvisoryservice http://www.mysas.com.my https://www.facebook.com/mykohata
4. Sharing Services Related Tool
  1. Share E-Name Card
  2. Project Sales kit
    1. Sample
  3. Client Testimony
    1. https://fb.watch/aeajghqyLU/ Check out Mr Ladjadamsik’s wonderful testimony on how we have successfully converted his 17 years of Negative Debt to Positive Debt. We don’t provide monetary help but we do provide professional advice with the MOST EFFECTIVE plan and solution to relieve you from difficult situations. If you are facing the similar problem as Mr Ladjadamsik faced before, then kindly PM us for further information, our FINTOS Buddy will promptly reply to your inquiry! Thank you. Kindly Share and Like our post
  4. Advisory Initial Proposal
    1. System - IM2U
    2. Manual - Cashflow Tool
      1. Sample
      2. Sample
  5. Other optional Sharing
Know your customer (KYC)
1. KYC 1
  1. Understand bank facility
    1. When require action to proceed any loan facility with banks in coming future
    2. KYC all the facility under which bank
      1. e.g. Credit card under which bank
    3. Outstanding amount
      1. e.g. SAA outstanding amount
    4. Any facility with conditions
      1. e.g. PTPTN already done ujrah
2. KYC 2
  1. Use IM2U KYC link
    1. Expenses KYC
      1. Customer looking for cash flow solution
      2. Sample
    2. Assets KYC
      1. Only if cline looking for 10 year financial plan
3. KYC 3
  1. Request all the application information
    1. https://forms.gle/hcauaAkMLXdqbu1C8
Set Zoom / Appointment
1. Zoom
  1. Secure Advisory Services is inviting you to a scheduled Zoom meeting. Topic: Ms xxx PCB Discussion Time: Sep 2, 2022 09:30 AM Singapore Join Zoom Meeting https://us02web.zoom.us/j/85070712805?pwd=ZkRiLzhpbjc4VUZSUVh0eWc3aTBuUT09 Meeting ID: 850 7071 2805 Passcode: 020996
2. Appointment
  1. Credit loan Lawyer
    1. Sample
    2. https://maps.google.com/maps?q=3.0530762672424316%2C101.67154693603516&z=17&hl=en
    3. *Venue: Amos Ho Office* Address: N-9-3, Persiaran Jalil 3 Pusat Perdagangan Bandar Bukit Jalil, Bukit Jalil, 57000 Kuala Lumpur
  2. SAS Advisor
    1. Secure Advisory Services Sdn. Bhd (SAS) 📍D-07-03, Block D, Setiawalk, Persiaran Wawasan, Pusat Bandar Puchong, 47160 Puchong, Selangor Darul Ehsan. 📲 +6012-347 9128 💻 enquiry@invinity.my 🕰️OFFICE HOURS Monday – Friday | 9:30am – 6:30pm
  3. Banker
  4. INVINITY Officer
    1. Site Visit SOP
    2. Sample
    3. If customer refused
      1. INVINITY will proceed to perform call verification with HR, subject to pass EC
      2. Client must provide self photo in company or with company logo or staff tag (if any of two)
DOCUMENT FOLLOW UP
1. Settlement Docs
  1. Example: Kindly request the redemption letter as below banks AKPK 1) PL - MBB (AKPK) 2) CC - SCB (SAA) 3) CC - HLB (CCRIS) 4) Trade Ref - CELCOM # Kindly request expired date by 31st Dec 2022 [Subject Dec'22 was settlement month]
2. Send Internal Document for Client to complete and revert
  1. CTOS Consent Form
  2. RAMCI Consent Form
  3. PDPA Acknowledgement Form
  4. KOHATA Membership Form
  5. KOHATA Statutory Declaration Form
  6. SAS Solution Form
3. Client Basic Documents
  1. Document request for application : 1) IC Copy scan with color print (pdf file) [Clear front and back without cross line] 2) Latest 3 months payslips 3) Latest 2 years EPF details statement (Latest printed date) 4) Employment offer letter OR confirmation letter OR Increment letter 5) Utilities Bill (current house) 6) Past 2 year EA Form & Tax income 7) Latest 3 months bank statement (show salary credited)
    1. Follow up and update
      1. Document request for application : 1) IC Copy scan with color print (pdf file) [Clear front and back without cross line] 2) Latest 3 months payslips 3) Latest 2 years EPF details statement (Latest printed date) 4) Employment offer letter OR confirmation letter OR Increment letter 5) Utilities Bill (current house) 6) Past 2 year EA Form & Tax income 7) Latest 3 months bank statement (show salary credited)
4. Remove password protected documents and upload to IM2U
5. Submission Docs
  1. Document request for application : 1) Last month pay slips (Latest copy) 2) Latest month bank statement OR online transaction in PDF copy (Shown salary credited) 3) Latest 2 years EPF details statement (Latest printed date) 4) Letter of confirmation (LOC) 5) Booking form (Details match as per IM2U locked unit info) 6) All pre-sign HL / PL application form 7) Staff Tag photo (Optional for selected bank)
SETTLEMENT FOLLOW UP
1. Reminder Msg
  1. @ [Tag SSE] will follow-up with you to close account, as long as accuracy settlement amount was done, before next month 15th will be removed from CCRIS. @ [Tag Client] - Please given fully co-operate with my team to achieve close account in time.
2. Cross check the redemption date was valid for settlement
3. Meet Other Bank Requirement
  1. If the settlement is to be perform by other Financial Institution (FI), the officer from other FI is require to forward the Redemption Statement and email to rcoddu@alrajhibank.com.my to obtain the settlement account number. [ EXAMPLE ]
4. Shown Settlement Proof to Client
  1. Request to Close Account
    1. @ [Tag Client] - Please follow up daily if can, get bank direct send the softcopy within this week and hard copy can post to you within 3-5 working days. Ensure this bank close the account within this month
  2. Get client to update the follow status within 24 hours
    1. [Sample of Client Reply] Ambank will post the letter to my house within 3-5 working days. I should receive within 5-7 working days. And they do not sent it via email. Only post to house.
  3. Info client to contact bank within 24 hours to raise SRN (Service Request Number] close account
  4. Remind client to obtain bank officer NAME and STAFF ID NUMBER and SRN NUMBER
5. Request Bank to issues RELEASE LETTER
  1. Letter MUST generate by bank within the same month of settlement
6. If Bank not yet remove the status from CCRIS
  1. Get customer to log for the complaint
    1. CC to BNM
Client Communication
1. Reminder Message
  1. *IMPORTANT NOTICE* Once bank start key in your cases, will have a lot of different agent / banker call to you. Just stop them and only follow with our banker who we will text in the group chat @ [Tag Client} - Kindly reply "YES" to acknowledged.
  2. Banker arrangement: (PL) Alliance - Jeremy (PL) RHB - Ms Gil (HL) CoOpbank - Mr Fajiri (HL) Bank Muamalat - Ms Lizawati (HL) Bank Islam - Mr Anson # Their will call upon needed, but if bank call to ratify than you mention got meet them face to face ya
2. Update Approval
  1. HL
    1. CLIENT NAME - XXX BMMB - HL ~ Approved at 90% Property: NADAYU 801 S&P Amount: RM 697,000.00 Loan approved amount: RM 627,300.00 MRTT: RM 68,802.25 (27 YEARS) Interest rate: 4.10% PA Instalment: RM 3651.00/month Tenure 27 years
  2. PL
    1. CLIENT NAME - XXX Rate 5.5% Applied amt RM 100K Approved amt 65K Wakalah fee RM 50 Ansuran Bulanan 10 tahun RM 839.58 2 Month Advance Payment RM 1,679.16 Stamp Duty RM 325.00 Takaful RM 1,719.90 Total Debt Settlement RM 15,117.00 COH RM 46,108.94 Debt Settlement Item Syarikat Takaful Malaysia Berhad 222.00 Citibank Berhad Credit Card 5,841.00 Citibank Berhad Credit Card 9,054.00
  3. Application Progress
    1. Dear XXX, below was latest update as of xx/12/2022 1. HL - Muamalat - approved 2. HL - Bank Islam - approved 3. PL - Alliance - pending 4. PL - RHB - approved 5. PL - Bank Islam - pending
Require to Acknowledgement / Acceptance
1. IM2U Initial Proposal acceptance link
  1. https://sas.imortgage2u.com/portal/inSetle-93.4cc10.1663213297000
2. Project Acknowledgement
  1. Sample
3. Merchant Acknowledgement
  1. Sample
Collection
1. ADVISORY FEES
  1. Proforma Invoice update submission loan
  2. Approved loan send official invoice
    1. Sample
2. KOHATA FEES
3. OTHERS
4. INVINITY COLLECTION
  1. Redemption Sum
  2. Monthly Installment