1. Limitations with the observations
   1. Quiet day? Unusual Day? Limited time for observation?
   2. Subjective feedback from users or metrics / evidence based insights?
2. Environment Observations
   1. Observations on work environment [layout, look and feel, facilities, working conditions, desks etc]
   2. Describe the team makeup [people, organisational structure etc]
   3. Describe the objectives and business of the user / team
3. User Environment
   1. Browsers
      1. Versions?
      2. Multiple Tabs / Windows / versions?
   2. Other Systems
      1. What other systems do they use?
      2. How do the systems integrate together?
      3. Dual Monitors?
      4. Supporting tech
      5. PC / Laptop / Mobile etc
      6. Operating Systems?
   3. Our Product
      1. How do they use it?
      2. How is it configured etc
   4. User Profile
      1. Describe user
      2. Describe users interactions with system [power user? understands system?]
4. Observations
   1. Our Product
      1. Observation on how the users use our product
      2. Are there ways we could improve / widen our product to bridge gaps, fulfil needs, make things easier?
   2. Work
      1. Observations of the general work
   3. Be careful to just note observations - try not to infer meaning, assumptions, intent. Just observations
5. Generalisations
   1. Note here the observations and feedback
   2. Non-Verbal Leakage
   3. Verbal Clues and Feedback
      1. Conversations / Discussions
      2. Observations of Interactions between colleagues
6. Feature Requests
   1. What features do people want added - list out
   2. What features do you think people may want based on observations?
7. Issues Mentioned | Encountered
   1. List all issues encountered by user whilst using our product
   2. List all issues encountered by user [tech or none tech based]