1. Values Pg 120
   1. Generational Differences in Values Pg 120
   2. Cultural Differences in Values Pg 121
      1. Work Centrality Pg 121
      2. Hofstede's Study Pg 122
         1. Power Distance Pg 123
         2. Uncertainty Avoidance Pg 123
         3. Masculinity/feminity Pg 123
         4. Individualism/collectivism Pg 123
         5. Long term/short term orientation Pg 123
   3. Implications of Cultural Variation Pg 124
      1. Exporting OB theories Pg 124
      2. Importing OB theories Pg 124
      3. Appreciating global customers Pg 125
      4. Developing global employees Pg 126
2. Attitudes Pg 126
3. Job Satisfaction Pg 127
   1. Determinants
      1. Discrepancy Pg 128
      2. Fairness Pg 128
         1. Distributive fairness Pg 128
         2. Procedural fairness Pg 130
         3. Interactional fairness Pg 130
      3. Disposition Pg 131
      4. Mood and Emotion Pg 132
   2. Contributors
      1. Mentally challenging work Pg 134
      2. Adequate compensation Pg 134
      3. Career opportunities Pg 134
      4. People Pg 134
   3. Consequences
      1. Absence from work Pg 136
      2. Turnover Pg 137
      3. Performance Pg 138
      4. Organizational citizenship behaviour Pg 139
      5. Customer satisfaction and profit Pg 140
4. Organizational Commitment Pg 141
   1. Types
      1. Affective commitment Pg 141
      2. Continuance commitment Pg 141
      3. Normative commitment Pg 141
   2. Contributors Pg 142
   3. Consequences Pg 142
   4. Changes in the workplace and employee commitment Pg 143