1. Site structure
   1. index.html
2. Home
   1. answer call
      1. get name
      2. number
      3. box id
      4. session name
      5. company
   2. vbrick
      1. screen readout
         1. dhcp failure
            1. Turn on DHCP
         2. video input problem
            1. basic Video Troubleshooting
   3. touchstream
      1. inssbuffer error
      2. no ip address
      3. no audio levels
      4. no video
      5. WIFI icon?
   4. login problem
      1. escalate to jesse
   5. view stream request
      1. stream.livenote.com
      2. no video
      3. no audio
      4. login instructions
   6. basic troubleshooting checklist
      1. video troubleshooting
         1. camera
            1. output enabled
            2. cap off
            3. replace cables with emergency kit
      2. audio troubleshooting
         1. audio
            1. mixer on
            2. levels up
            3. mic connected and on
            4. replace cables with emergency kit
         2. VBrick
            1. mono left channel miniplug
         3. touchstream
            1. stereo RCA audio
      3. Network Troubleshooting
         1. Get IT contact information
         2. escalate to jesse
         3. Need to set static IP
            1. VBrick
            2. Touchstream
         4. firewall
            1. port 80 RTSP
         5. proxy server
            1. VBrick-NO TS-Possible
      4. ethernet connected