1. tag "called recently" added to client
2. Client phones clinic
   1. client wants to make appointment
      1. from schedule view - click add appointment
      2. from client page
      3. from patient overview page
   2. client wants advice from nurse
   3. client want to talk to vet
      1. if vet is available - transfered to vet
      2. if not rectionist takes message
         1. Message appears in vets inbox
         2. depending on the priority of the message a popup will appear wherever the vet is working
         3. if the vet is out of the clinic a txt msg can be sent
   4. client needs general information
      1. nurse takes name and number and gives info requested
      2. nurse takes email and sends relevant info
3. client arrives at clinic
   1. receptionist greets client
      1. client is in for an appointment
         1. set client/ patient as arrived in waiting room
         2. direct clients to scales and record patient's wieght
         3. Record the reason for appointment if not already recorded
         4. client takes a seat in wating area
            1. vet may review important medical history prior to calling paient in
         5. vet calls client into consult room and begins consult
         6. vet begins by introducing themselves and taking the history of the patient
            1. vet may record history on computer or
            2. they may continue to physical exam
         7. Physical exam
            1. vital signs are entered
            2. 16 point exam is completed and entered on computer
            3. relevant notes are added to system
         8. vet makes assessment
            1. enters differential diagnosis in patient file
         9. vet makes plan
            1. furthur tests
            2. inpatient test
            3. keep today
            4. book an appointment for a later date
            5. outpatient tests
      2. client is dropping off patient for day surgery
         1. direct clients to scales and record patient's wieght
         2. go through admission check list with client
            1. has the animal had any food this morning?
            2. is the animal on any other medications?
            3. previous or current illnesses?
            4. check correct address and phone numbers
            5. etc
            6. admit and place in hospital - noting the cage number, proceedure and any other relevant info on whiteboard
4. Topic