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Corporate Culture

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consistent & reliable customer service contributess to customer satisfaction

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Explain how monitoring and evaluating can improve customer service for the customer, the organisation and the employee

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Task 4: Purposes of selection process documents

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consistent & reliable customer service contributess to customer satisfaction

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Understand how customer service is provided in business

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Understand how customer service is provided in business

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Explain how monitoring and evaluating can improve customer service for the customer, the organisation and the employee

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Customer needs & Expectations

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consistent & reliable customer service contributess to customer satisfaction

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Corporate Culture

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Task 4: Purposes of selection process documents

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unconscious incompetence

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Btec 1st level 2

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